Client portal workflow
From original read to ready-to-write file — without losing the technical thread.
The portal keeps the file, ECU identification, brief, messages, payment status and final delivery together so repeat professional work stays organised.
- 01Account
Register as a professional client.
Create the portal account with a monitored email address. Keep login access private because the account contains job files, messages and downloads.
- 02Credits
Add the file credits required for the service.
Use the payment options shown inside the portal. Credit requirements can vary by service and complexity; confirm the selected job before purchase.
Inside portal - 03Upload
Open the job with the original ECU read.
Add the vehicle or machine, ECU type, HW/SW, reading tool, hardware specification, current symptoms and exact objective.
One job per file - 04Review
Technical scope is checked before development.
If the brief is incomplete or the file needs clarification, keep the answers inside the job thread so no critical context is lost.
Reply in job - 05Delivery
Download the completed file and read the notes.
Confirm the file name, checksum or writing instructions, required resets and any diagnostic or mechanical checks before programming.
Download securely - 06Validation
Write, test and return useful feedback.
Follow professional battery support and tool procedures. Clear or record DTCs as instructed, log the required channels and report exact behaviour rather than “works/doesn’t work”.
Validate safely
File preparation
Protect the original before changing anything.
Your untouched read is the recovery point and technical reference for the entire job.
Workshop checklist
- Read and save the original with stable battery support
- Verify file size and tool-reported ECU identification
- Store an untouched backup outside the tuning tool
- Record existing DTCs before clearing anything
- Do not upload a file already modified by an unknown source
- State whether reading was OBD, bench, boot or virtual
Useful support requests
Send evidence the calibrator can act on.
- Exact DTC numbers and freeze-frame context
- Logs with channel names and operating conditions
- Tool, ECU and file names
- Clear description of when the symptom happens
- “No power” without data
- Phone photos of unreadable screens
- Mixing several vehicles in one job
- Writing another supplier’s file over the delivered file
Everything in one thread
Open the job correctly and make every reply useful.
Register, upload the untouched original and include the full technical brief.
Create account